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LintonDry Cleaners · London

Policies

Refunds & Complaints

Draft for business owner review

This page is a draft template prepared for Linton Dry Cleaners London. It has not been reviewed by the business owner or a legal adviser and must be checked before the site goes live. Draft dated October 2026.

Your statutory rights

Under the Consumer Rights Act 2015, services must be performed with reasonable care and skill. If they are not, you may be entitled to a repeat performance or a price reduction.

How to complain

  • Please inspect your garments when you collect them and tell us about any issue straight away.
  • Call 020 8251 0211 or use the Contact page, giving your reference and details of the problem.
  • We aim to acknowledge complaints within [X] working days and respond fully within [X] working days. [Owner to confirm.]

Refunds

Where a refund is due, it will be made using the original payment method in store. [Owner to confirm refund method and timescales.]

If you are not satisfied

[Owner to confirm whether the business is a member of a trade association or alternative dispute resolution scheme.]