Question 1

What are your opening hours?

Accepted Answer

Our opening hours are not yet confirmed online. Please call 020 8251 0211 before visiting.

Question 2

Where are you?

Accepted Answer

We are at 3 Cotford Rd, Brigstock Rd, Thornton Heath CR7 7JG.

Question 3

Are the prices on the website final?

Accepted Answer

No. The prices shown are illustrative examples only and have not been confirmed. Final prices are given in store after inspection.

Question 4

Can I pay online?

Accepted Answer

No. This website does not take payments. Payment is arranged in store.

Question 5

Is an online booking confirmed straight away?

Accepted Answer

No. Submitting the form sends a request and gives you a reference. The shop will contact you to confirm.

Question 6

How do I track my request?

Accepted Answer

Use the Track page with your reference (e.g. LDC-1A2B3C) and the email you used when booking.

Question 7

Do you do alterations?

Accepted Answer

Yes, we offer repairs and alterations. Each job is quoted after we see the garment.

Question 8

Do you offer collection and delivery?

Accepted Answer

Collection and delivery is pending confirmation. You can request it in the booking form and the shop will let you know.

Question 9

What if something goes wrong with my garment?

Accepted Answer

Please tell us as soon as possible. See our Garment Claims and Refunds & Complaints pages (drafts pending owner review).

Frequently asked questions

Questions about a garment?